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ACCESS THE REPLAYS: Your Full Summit ticket unlocks all the content!

We are here to help!
Please review these frequently asked questions we’ve answered for you. If you don't find what you're looking for, please email our team at  digital@hawaiibusiness.com.

How do I register for the Small Business Summit?

Visit the Small Business Summit ticketing page to purchase your Full Summit ticket and register for your sessions.

How do I select my sessions?

You will select the sessions you want to attend during your registration.  

How do I change the sessions I selected?

1. Navigate back to the home page. Go ahead and login with the email you used to register.

2. Select “My Agenda” in the top right navigation bar.

3. Select “Remove from Schedule” for the sessions you wish to change.

4. OR click “Add additional talks” for the complete list of sessions. Then select “Add to my schedule”. 


How do I add new sessions if I didn’t select them when I registered?

1. Navigate back to the home page. Go ahead and login with the email you used to register.

2. Select “My Agenda” in the top right navigation bar.

3. Click “Add additional talks” for the complete list of sessions. Then select “Add to my schedule”. 


How do I get into my chosen sessions?

1. Login to the Small Business Summit.

2. Navigate to the "My Agenda" page.

3. Click into the session you wish to attend, scroll down until you see one of the following:

          a. "You're booked in to see this breakout session!" (this message will change once the session goes live)

          b. Button saying "WATCH NOW" (clicking this will take you into the session) 


I have a Full Summit ticket, but I don’t see all the sessions (including completed sessions) in My Agenda.

1. Login to the Summit.

2. Navigate to the "My Agenda" page.

3. Click “+ Add Additional Sessions” button. This will navigate you to the “My Agenda” page.

4. From this page, check the “Include completed” box. All previous sessions should appear.

5. Click “Watch Replay” to view completed sessions.


Why am I being asked to pay again?

1. Make sure you're logged in. Click here to login.

2. Navigate to the "My Agenda" page. By logging in, the system will recognize you.


Can I buy tickets for someone else?

1. Enter a unique email for each attendee and complete the registration.

2. The receipt and all information will be sent to the attendee's email.

3. Remind them to login and select their sessions. 


How do I register multiple attendees?

1. Enter first attendee's email.

2. Select a session. Note: Attendees will be able to go back and revise their schedule at any time.

3. Enter first attendee's information.

4. You may use a credit card from a different cardholder to complete the registration.

5. Repeat the same process for the rest of the attendees.

          a. You will need to log out of the registered attendee to start the registration process over.

          b. The receipt and login instructions will be sent to the email entered during registration, not to the cardholder. 


Why do I have to enter multiple attendees separately?

An attendee's email address is the unique identifier used by the platform to differentiate between participants.

I registered for the Summit, but I am not receiving email notifications. How do I access my sessions?

1. Login to the Summit.

2. Navigate to the "My Agenda" page.

3. Click into the session you wish to attend, scroll down until you see one of the following:

          a. "You're booked in to see this breakout session!" (this message will change once the session goes live)

          b. Button saying "WATCH NOW" (clicking this will take you into the session) 


Who can I contact if I am having troubles connecting on the day of the event?

Please email us at digital@hawaiibusiness.com for any support you need! 


I never received a confirmation that I was registered for the Summit. What can I do?

1. Please double check your junk mailbox to make sure your firewall isn’t blocking messages coming from our Forum platform HeySummit.

          a. If you don’t see it in your junk mailbox please email us at digital@hawaiibusiness.com.

2. If you use an iCal or a Google Calendar, there is another option.

          a. Navigate back to the home page and login with the email you registered with.

          b. Select “My Agenda” in the top right navigation bar.

          c. Select “Add to iCal” or “Add to Google Calendar” for each session.

          d. On the day of the event you can click the link to join the session.


Are all the sessions going to be recorded?

Yes, all the sessions will be recorded and stored on the Summit website until May 11, 2021.


How soon after the sessions will attendees be able to view the recording?

The recordings will be available within 6 hours after each session for all attendees. 


How do I get my “Ask the Expert” one-on-one 15-minute sessions?

1. Navigate to the “Ask the Expert” page.

2. Enter your contact information.

3. Select which kind of expert you wish to speak with. You may select as many as you’d like from finance, human resources and marketing.

4. Select the time slot that works for you. If the expert you choose has been booked for the day of the event, you will be contacted directly and may schedule a session after the event.

5. Enter a topic or question(s) to help us match you with the best expert.

6. Once we have matched you to your experts, you will receive a link to each of your “Ask the Expert” sessions.


Why am I being contacted for my “Ask the Expert” one-on-one 15-minute sessions?

Some categories have limited experts available for some time slots. We are committed to getting every attendee their 15-minute session, even if we have to hold them after the day of the event. So, you may be contacted for scheduling.